Customer Service Supervisor

GLL is looking for a Cuatomer Service Supervisor to work at King’s Cross Fitness. If you have the skills and ambition to join us as a Concierge Supervisor, there's never been a more exciting time to join us. This is more than just a Concierge Supervisor, it's a career. As a Concierge Supervisor you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity.   As a Concierge Supervisor you will liaise directly with both Assistant General Manager and Fitness Managers to ensure smooth daily operations, efficient reception, supervision & maintenance of the centre. Including operation, key holding, stock control, programming, promotion, sales, developing staff and ensuring excellent customer service.   What you’ll do • To build a high profile rapport with customers and create an excellent, quality ‘customer experience’ within King’s Cross Fitness. • Ensure customer compliance with centre rules and procedures • Ensure the highest quality standards of customer care and service delivery are achieved within the centre. • Selling of goods for resale & retailing merchandise to achieve performance targets set. • Preparing smoothie/protein bar menu options whilst maintaining Food Hygiene standards. • Actively up-selling products and services during customer interaction. • To encourage bookings of the Elevate experience from enquirers in person and on the telephone; communicating new ventures and recommending appropriate classes to potential customers. • Management of group booking programme. • To embrace the GLL brand ethos and apply this throughout service delivery. • Act as Shift Manager as required, supervising operational shifts and carrying out any other duties as required commensurate with the posts level of responsibility • To ensure the smooth operations of the booking system. • To ensure a robust stock control system is in place with regular stock recording and ordering takes place, supporting and managing the Fitness Manager’s in this task. *         To comply with the commitments outlined in the Customer Charter ensuring that standards are maintained as stipulated *         To maintain a good and positive image of the centre to all participants proving a welcoming, helpful and professional service *         To go above and beyond to ensure that the participants have an exceptional experience on every visit *         To ensure all participants have registered and are booked onto the class   What you need • Experience in managing, developing and motivating a team. • Level 2 Food Hygiene Certificate (training will be provided) • A real focus on customer service • Passion and personality • Experience of administration • Knowledge of health and safety • Evidence of achieving results and making a difference to customers • Evidence of achieving results and making change happen through supervision and influence • A can do attitude • Be a great team player • Good IT, literacy, numerical and communication skills • A good positive image by providing welcoming, helpful and professional service to ensure the customers return week after week. • Proactively market and promote the Elevate classes • Ability to engage with all customers to activity encourage participation all service and activities   As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:   *         A Values driven organisation *         Learning & development to support career development *         Good Pension schemes *         Discounted gym membership for you and your partner. • A full time permanent position • Industry leading rates of pay • opportunity to join the GLL Society and have a say in how we are run plus associated social events • Exclusive discounts on our villas in Portugal • Exclusive discounts on our Ski chalets in Bulgaria • Health assurance • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. • Discounts across thousands of retailers (GLL Extras) • 25% off Red Letter Days • 25% off Buy A Gift • 20% off GLL spa experience treatments and associated products. • Ride to work scheme • Free eye tests and discounted glasses   About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.   Our people are from the communities we serve and help us make real changes in their local area.   One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.   We offer two different types of work arrangements: • A permanent employment contract - part time and full time • A flexible worker engagement by joining our flexible worker pool   If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.   So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.   Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.   However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.   We are an inclusive employer. We seek and welcome diversity in our teams.   All pay rates are subject to skills, experience, qualifications and location.