Swim Manager

The role of Swim Manager is a key leadership position within MJSA (Michael Jamieson Swim Academy), connecting management of the wider team & led by commercial & customer service targets of the business. The role will include, although not limited to the following: • Managing service delivery at across our Glasgow sites which currently include Glasgow University(Mon, Tue, Fri, sat) and Hillpark secondary(Thur, Fri) ensuring the philosophy and approach is always promoted. • Promote positive working relations with our venue partners. • Ensure site standards are maintained & endeavor to improve. • Supporting the Head of Operations in maintaining an accurate ongoing picture of the business delivery. This includes exploring opportunities to improve efficiency & profitability across commercial business performance indicators. • Managing ongoing monthly reporting processes on the delivery of the program, commercial performance & general areas of strength & opportunity in the business. • Management of all instructor & lifeguard schedules. • Mentor, support & develop the teachers & lifeguards within the MJSA team through regular communication & management. • Effective management of the progress update process from all instructors each month. • Effective management of the teaching team & wider program to meet customer & operational demands of the MJSA program. • Effective management of all instructor & lifeguards, ensuring regular competency training is undertaken where required. • Uphold MJSA Health & Safety protocols including the implementation of NOPs & EAPs at our venues. • Managing shift cover, scheduling & timetabling of the program. • In the event of any major incident, ensure incident reports & completed & updated. • Ensuring outstanding tasks, enquiries & responsibilities are completed, updating key business documents & task lists on workflow systems used by the business. Add value where required to ensure Michael Jamieson Swim Academy achieves our business plan.