Duty Manager

Duty Manager – Mildenhall Hub- From £26,751.01 In this role you will oversee daily operations, ensure Health and Safety standards are followed, manage staff on shift, and enhance the overall member/customer experience of the Leisure Centre. 37 hours per week Rota Week 1 – Tues 14:00-21:45 / Wed 14:00-21:45 / Thurs 14:00-22:30 / Fri 14:00-21:30 Week 2 – Mon 05:30-14:15 / Tues 05:30-14:15 / Wed 11:00-18:00 / Thurs 05:30-14:00 / Fri 05:30-14:00 Week 3 – Mon 14:00-21:45 / Tues 12:00-18:00 / Wed 05:30-13:45 / Sat 07:30-17:30 / Sun 07:30-18:30 Abbeycroft can offer you: • A Multisite membership • A discounted multisite membership for someone that lives with you • Free child swims (Not lessons) • Annual Leave entitlement • Pension Scheme with NEST • Opportunities for career development and progression We also offer Westfield Health Benefits which include Mental, Physical health and financial support, a 24/7 DoctorLineTM, access to Togetherall and generous Highstreet discounts and cashback. Key Responsibilities: • Oversee the daily smooth and efficient running of the centre, ensuring high standards of safety, cleanliness and customer service. • Act as the on shift Health & Safety lead, completing required checks, audits, incident reporting and maintaining compliance with all procedures and standards. • Ensure the building, facilities, plant areas and equipment are operational, clean and compliant, reporting and supporting resolution of faults promptly. • Lead, motivate and support staff during shifts, ensuring effective staffing levels, task allocation and clear communication. • Support staff recruitment, onboarding, training, competency checks and on shift coaching to develop a high performing team. • Uphold HR policies and support performance management, probation and 1 2 1 processes alongside the Centre/General Manager. • Contribute to KPI performance including customer satisfaction, cleanliness, health & safety compliance, financial targets and training completion. • Deliver excellent customer service, resolving queries and complaints where possible and escalating issues when needed. • Ensure classes, activities, pool operations and bookings run smoothly, accurately using centre systems such as CRM, bookings and POS. • Provide accurate shift reports and handovers to support effective communication and ongoing operational performance. All Duty Managers are expected to take responsibility for all aspects of the day to day operation of their site as laid out in Key Responsibilities above. The Centre/General Manager may from time to time allocate specific responsibilities which include those set out below in addition to the key responsibilities: Customer Service Management: Lead the customer service team to deliver excellent service, manage feedback processes, ensure accurate programme scheduling, and oversee block bookings. Health and Wellbeing Management: Oversee gym, group exercise and personal training operations, driving member engagement, programme quality, retention and facility utilisation. Wet-Side Management: Manage pool programmes, swim academy operations and lifeguard performance to maximise safety, utilisation and customer satisfaction. Health and Safety Management: Act as the site’s Health & Safety lead, overseeing compliance, maintenance processes, environmental management and all risk and training documentation. Cleaning and Quality Management: Lead cleaning and quality standards, ensuring compliant schedules, training records and consistently high facility presentation. Dual Use Sports Centre Management: Manage daily operations and bookings for the dual use centre, acting as the main liaison with school partners and ensuring safe, efficient facility use. Requirements: Passion for Leisure: A responsible individual with a passion for working in leisure, health, and well-being. Leadership Skills: Strong ability to motivate, mentor, and manage a team with a willingness to cover shifts across site as required. Health and Safety Knowledge: Ability to act as emergency response lead during operational incidents A commitment to safeguarding, GDPR and Equality, Diversity & Inclusion policies Safeguarding and ethics commitment: A commitment to safeguarding, GDPR and Equality, Diversity & Inclusion policies Customer Service Commitment: Commitment to delivering exceptional customer service, including excellent communication and interpersonal skills. Flexibility and Adaptability: Ability to work flexibly across days, evenings, weekends and bank holidays. Qualifications: Essential: • Pool Lifeguard (NPLQ) or ability to achieve within agreed timeframe • First Aid at Work (Dry site) • Experience in leisure operations, customer service or facility supervision • Strong knowledge of Health & Safety and operational procedures • Ability to lead and motivate teams Desirable: • Pool Plant Operations qualification • Level 2 Fitness or Coaching qualification • Supervisory or Duty Manager experience • Knowledge of leisure Operations and membership systems Candidates without an NPLQ will have the opportunity to undergo full training after a successful swim test and interview. First Aid at Work can be attained with Abbeycroft. Closing Date: 10th June 2026 Interviews will take place onsite on week commencing 15th June 2026 Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us! Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate. As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements. Please note that due to the high volume of applications we receive, we are unable to respond to everyone individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.