Customer Service Advisor

GLL are looking for customer service advisors to join our rapidly expanding team in Belfast.  GLL customer service advisors go the extra mile and delighting customers, always striving for the highest level of first contact resolution and quality assurance.  To succeed as a customer service advisor at GLL you will be a self-motivated, results driven individual who has excellent verbal and written communication, you’ll have a real passion for delivering the best service you can by listening and supporting customers who are in need of help or advice.     Our customer service advisors  enjoy working in a fast-paced environment where every day is different and get a real buzz about providing solutions to every problem.    We are looking for Customer Service Advisors and you can choose your hours between 16 and 40 per week. Full-Time salary £20,650.00 per annum based on 40 hours per week.     We aren't just another contact centre where you are expected to work against aggressive sales targets. We are a customer service centre and your job is to have great conversations with our customers!    Induction and Training:  You will receive a three week full-time, interactive induction training programme including visits to our leisure facilities, system training and meeting the team. Full attendance is required to complete the induction training.    What you need:  • A can-do attitude   • Passion and personality  • Be a great team player  • Passionate about service – always looking to deliver the best possible service you can at every opportunity.  • Minimum of 12 months experience in a face-to-face customer service environment or within a contact centre, within the last five years.  • Strong verbal and written communication skills.  • Great listening skills supported by a warm, friendly and confident manner.  • Computer literate, able to use Microsoft packages.  • Flexible approach to tasks and workload.    What you’ll do:   • Connect with customers at the telephone, via email, and via web chat; always ensuring that customer requests are dealt with professionally and courteously by listening patiently, empathising with the customer where appropriate and demonstrating a real desire to help and support them.  • Make the most of each interaction, using the opportunity to identify customer needs and find solutions, ensuring you put the customer at the heart of the process and maintain strong quality output.  • Take ownership for your own performance, always challenging yourself to be the best you can be and being proactive around your own development and growth.    As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.    In return, you will get:  • A full time permanent position • Hybrid working option after a qualifying period   • 6.2 weeks annual leave   • Work just one weekend in four  • Discounted membership at our leisure centres  • Discounts across thousands of retailers (GLL Extras)  • A fantastic pension scheme  • 25% off Red Letter Days  • 25% off Buy A Gift  • 20% off GLL spa experience treatments and associated products.  • Ride to work scheme  • Free eye tests and discounted glasses  • The opportunity to join the GLL Society and have a say in how we are run plus associated social events  • Exclusive discounts on our villas in Portugal  • Exclusive discounts on our Ski chalets in Bulgaria  • Employee Assistance programme   • Weekly engagement activities   • Discounted days out   • On-site yoga once every three weeks   • Centre activities e.g. surf and slide   • Shifts between 16 and 40 hours available  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.    Our Opening Hours:  • Monday -Thursday 7:45am-9:15pm  • Friday – 7:45am-6:15pm  • Weekends – 7:45am-4:15pm    About GLL:  As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.     Our people are from the communities we serve and help us make real changes in their local area.     To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.    So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.    Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.    We are an inclusive employer. We seek and welcome diversity in our teams.    All pay rates are subject to skills, experience, qualifications and location.