Duty Manager

This is a great opportunity to join our busy Aqua Park team as a Duty Manager, this summer. Full training will be given to you before the park opens to enable you to be successful in your role. Contract Dates: Pre season training over the weekend of 5th/6th April. Start dates from 28th April 2025 onwards to 27th September 2025. The Aqua Park will be open from May to the end of September 2025. There is some flexibility at the start and end of the contract for the right candidate. If you want to find out more, there is lots of information, photos, videos and testimonials on our company website. Please see: https://www.aquaparkgroup.co.uk/careers/ Benefits: End of season bonus Summer Social events with team members Family and Friends sessions on the Aqua Park Discounts on Water Sports Clothing Employee Reward Scheme with Love2shop Vouchers Pension Scheme Day to Day: Acting as a first point of call for both employees and customers to resolve day to day issues onsite. Working in reception for up to 50% of your day, where you have access to a computer to carry out your tasks. From that position you will be able to jump onto the tills at high volume times, in order to keep customer queues to a minimum. Using your initiative to ensure the smooth running of the park and that we receive good customer feedback through our booking system. Supervising the customer service and sales team, where our customers check in to the park. Ensuring that the team offers all of our products to our customers, i.e., the opportunity to spend more time on the water, to meet our customer’s needs. Managing the Lifeguarding team, ensuring that customer safety is our first priority. Ensuring that at all times employees are following our Normal Operating Procedures. Delivering on the spot coaching to team members and escalating any issues to the Manager. Ensuring employees clock in and clock out, as scheduled, for their shifts. Following our documented procedures and safe systems of work. You must act promptly to both control risks and escalate any issues to the Site Manager/Directors. Ensuring inspections of equipment and facilities are accurately carried out and recorded. Ensuring that First Aid forms are accurately completed, and filed on the company’s systems. Maintaining supplies of First Aid equipment onsite. In the event of an emergency, you will assist the Manager in coordinating the team response in line with our Emergency Action Plans. If required you will provide Lifeguard cover, for very short periods of time, to keep the Aqua Park running smoothly. You will walk the site, to ensure that all the daily tasks are being completed by the team, i.e. cleaning the changing rooms. You will be a key holder and have responsibility for opening up and closing the site. Working on an agreed shift rota, covering 7 days a week, with some early starts and late finishes. You will need some flexibility to cover holidays/absence in the duty manager team. If necessary, you will step-up to cover for the Site Manager. Training: You will complete company specific (online and in person) training sessions, alongside other Duty Managers. You will undertake onsite training with our management team. You will be given a target date by which time all your training must be signed off as complete by your Site Manager. You will then be expected to deliver bite size training sessions to Aqua Park employees as required. We would like to hear from you if you have: A genuine love of the outdoors and/or active outdoor hobbies. Experience of supervising others. Delivered training and coaching to new employees. Customer service and/or sales experience. A degree, such as Sports Management/Leisure/Tourism/Events Management or Instructor qualifications. Or a minimum of 3 years’ work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing teams of people. If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you to be confident in the water and able to swim 400 metres with a sense of urgency. You may have some of the following experience: Managing an online booking system Planning employee rotas and shifts