Duty Manager

GLL is looking for an flexible Events Duty Manager to ensure the smooth day-to-day running of Bath Pavilion in Bath, Somerset.   You'll thrive on making our clients and guests feel special whether they're high-profile, public figures or not. This is a largely hands-on role where you'll provide support to the wider events team, as well as to clients before, during and after events with the view to retaining their business on the back of our excellent service. You'll be part of a team that you'll inspire with your accuracy around health and safety procedures, security and sales. Your previous experience working in events will have taught you that this isn't a 9-5 job. With events running late into the night, you could be working shifts that don't finish until 3am where you'll be expected to close the building.   With a venue such as this, it goes without saying that your attention to detail and customer service skills will be excellent. Friendly and likeable but able to command respect, you'll be confident giving tours of the venue to potential clients / customers, answering phones, managing bars and staff and planning duty rotas. Ideally you'll have a mix of operational and sales experience from an events background. It would be beneficial, although not crucial, for you to be a Personal Licence holder and have a First Aid at Work qualification. In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider: • Pension • Childcare vouchers • Ride to work scheme • Discounted membership at our leisure centres • The opportunity to join the GLL Society and have a say in how we're run plus associated social events • Career Pathways • On going training and development   What you’ll do: *     A can-do attitude. • Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service. • Assist customers with use of the facilities and activities and to encourage maximum use of the Centre. • Prepare areas and equipment for sessions as appropriate. • Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained. • Ensure all operating procedures are in place. • To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation. • Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility. • Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).   As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.   In return, you will get: • A flexible position • Industry leading rates of pay • Discounted membership at our leisure centres • Discounts across thousands of retailers (GLL Extras) • A fantastic pension scheme • 25% off Red Letter Days • 25% off Buy A Gift • 20% off GLL spa experience treatments and associated products. • Ride to work scheme • Free eye tests and discounted glasses • The opportunity to join the GLL Society and have a say in how we are run plus associated social events • Exclusive discounts on our villas in Portugal • Exclusive discounts on our Ski chalets in Bulgaria • Health assurance • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.   About Us: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.   Our people are from the communities we serve and help us make real changes in their local area.   To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.   So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. We are an inclusive employer. We seek and welcome diversity in